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Privacy Policy
Home Privacy Policy

Last updated: October 29, 2025

This Privacy Policy explains how CastProTV (“CastProTV,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit castprotv.com and use our products and services (together, the “Services”).

If you have questions or requests about this Policy or your data, contact us at [email protected].

1) Who we are & scope

CastProTV provides streaming subscription services and related support. This Policy applies to visitors to our website, customers who purchase/activate subscriptions, and reseller applicants (if applicable).

  • Website: castprotv.com

  • Data Controller: CastProTV (contact email listed above).

  • Territorial reach: We serve customers internationally. If you are in the EEA/UK/California, see the “Your rights” section below.

2) Information we collect

We collect and process the following categories of personal information:

A. You provide directly

  • Account & contact data: name, email address, order number, and (optional) phone/WhatsApp for support.

  • Order & billing data: plan purchased, price, currency, transaction time, and billing details (e.g., country, ZIP).
    Note: We do not store full card numbers. Payments are handled by our payment partners.

  • Support communications: messages you send us (email, forms, chat), and any attachments/screenshots.

  • Reseller applications (if enabled): business name, contact details, region/market, and other info you submit.

B. Automatically when you use our site

  • Device & usage data: IP address, device/browser type, language, timestamps, pages viewed, referring/exit URLs, and general interaction data.

  • Cookies & similar tech: used for essential site functions, analytics, remembering choices, and (where applicable) marketing/affiliates. See “Cookies” below.

C. From third parties

  • Payment processors: limited transaction metadata (e.g., payment status, last 4 digits, card brand, wallet/crypto confirmation) to reconcile your order.

  • Analytics/anti-fraud & security tools: to protect accounts and our platform.

3) How we use your information (purposes & legal bases)

We use personal information to:

  1. Provide the Service & fulfill your order (create or locate your subscription, send activation instructions by email, deliver support). Legal bases: contract; legitimate interests.
    We email your subscription/activation after purchase.

  2. Payment processing & fraud prevention via third-party processors (e.g., Stripe/PayPal/Checkout.com/Crypto processor — replace with your actual providers). We receive only limited confirmation details; full payment data is handled by the processor. Legal bases: contract; legitimate interests; legal obligation.

  3. Customer support & communications, including renewal reminders and service notices. Legal bases: contract; legitimate interests.

  4. Improve and secure our Services (troubleshoot, analytics, performance monitoring, preventing abuse). Legal bases: legitimate interests.

  5. Marketing (optional) where permitted (e.g., offers or updates). You can opt out anytime (see “Marketing choices”).

4) Cookies & analytics

We use cookies and similar technologies to:

  • Keep the site working (essential)

  • Remember preferences

  • Measure site performance/traffic

  • (If enabled) attribute affiliates or ad performance

You can manage cookies in your browser settings and (where available) via our cookie banner. Blocking some cookies may impact site functionality.

5) Payments

Payments for subscriptions may be processed through secure third-party gateways. Your payment information is submitted directly to the processor and is governed by their privacy policy. We receive a confirmation (e.g., success/failure, masked card details, or wallet/crypto confirmation) to activate service and send your credentials. Your homepage mentions support for card, iDeal, PayPal, and cryptocurrency via a secure gateway; confirm and replace with your exact processors before publishing.

6) Disclosures & sharing

We share personal information only with:

  • Vendors/Service providers (hosting, payment processors, email delivery, analytics, anti-fraud, customer support tools) bound by contractual confidentiality and data-processing terms.

  • Business transfers (e.g., merger, acquisition, or asset sale).

  • Legal & compliance (to comply with law, enforce terms, protect rights, prevent fraud or abuse).

  • Your direction/consent (e.g., when you ask us to connect a third-party app).

We do not sell your personal information.

7) International data transfers

Where data is transferred outside your region (e.g., from the EEA/UK to other countries), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

8) Data retention

We keep personal information only as long as necessary for the purposes set out above:

  • Account & order records: generally retained for the life of your account + up to 6 years (to meet tax, accounting, and regulatory requirements).

  • Support tickets: up to 3 years after resolution (unless a longer period is required by law or to establish/exercise legal claims).

  • Marketing contacts: until you unsubscribe or your email bounces; we then retain minimal suppression data.

We will delete or anonymize data when it is no longer needed, subject to legal requirements.

9) Security

We use technical and organizational measures to protect personal information, including encryption in transit (HTTPS), access controls, and periodic review of logs/systems. No method of transmission or storage is 100% secure; we work to continuously improve our safeguards.

10) Your privacy rights

Depending on where you live, you may have the right to request:

  • Access to the personal information we hold about you

  • Correction (rectification) of inaccurate data

  • Deletion (erasure)

  • Restriction or objection to processing

  • Portability of certain data

  • Withdraw consent where processing is based on consent

EEA/UK users: You also have the right to lodge a complaint with your local data protection authority.
California residents: You may have rights under the CCPA/CPRA (know/access, delete, correct, opt-out of “sharing”/cross-context behavioral advertising). We do not sell personal information.

To exercise any rights, email [email protected] with your request and sufficient information to verify your identity.

11) Marketing choices

  • Emails: click “Unsubscribe” in any marketing email or contact us to opt out. Transactional emails (e.g., purchase confirmations, service notices) are not marketing and will still be sent.

  • Cookies/Ads: manage via browser settings and our cookie banner (where available).

12) Children’s privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child provided us information, contact us to delete it.

13) Third-party links

Our site may contain links to third-party websites or apps. Their privacy practices are governed by their own policies; please review them before providing personal information.

14) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows when it was last revised. Significant changes will be posted on this page (and notified by email if appropriate).

15) How to contact us